Sales CRM.
A customer relations management solution designed specifically for OTAs, Sales CRM focuses on client communication automation for an all-around improved customer experience. Not only does it contribute to a more prompt and responsive service and greater customization of offered products, but it also increases efficiency of internal request processing, optimizes workload distribution and supports other business functions (such as marketing, HR, etc).
Sales CRM.
Direct Access To The Database
Easy Interface To Use
Increasing Overall Efficiency
Continuous Data Exchange
СREATE AND STORE
Сreate and store customer profiles (based on preferences, as well as request, communication, and order history)
SUPPORT TRACKING
Support tracking, evaluation and management of salesforce performance based on a range of pre-defined metrics
ACT AS A COMMAND
Act as a command control center for each sales agent offering all the tools and features necessary for customer interaction and request processing in one place
PERSONALIZED TASK
Personalized task lists for every sales agent
DASHBOARD VIEW
Bashboard view offering up-to-date information on order stats and performance
QUICK SEARCH
QuickSearch integration for a one-click itinerary search right from within Sales CRM
Features:
- Deep integration with Communication Service and other products in our OTA Suite;
- Personalized task lists for every sales agent;
- Internal instant messaging and notifications systems to alert agents of important status changes and updates to any of their travel requests and/or sales orders;
- Intuitive UI with a customizable layout to fit everyone’s work style and needs;
- Dashboard view offering up-to-date information on order stats and performance;
- QuickSearch integration for a one-click itinerary search right from within Sales CRM.
Main functions:
- Create and store customer profiles (based on preferences, as well as request, communication, and order history);
- Automate and optimize customer communication across all channels (email, sms, voip);
- Manage sales leads distribution to teams and individual agents;
- Manage and track request processing progress against established internal protocols and standards as well as against personnel work schedules;
- Support tracking, evaluation and management of salesforce performance based on a range of pre-defined metrics;
- Act as a command control center for each sales agent offering all the tools and features necessary for customer interaction and request processing in one place.
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