Communication Service.

A customer relations management solution designed specifically for OTAs, Sales CRM focuses on client communication automation for an all-around improved customer experience. Not only does it contribute to a more prompt and responsive service and greater customization of offered products, but it also increases efficiency of internal request processing, optimizes workload distribution and supports other business functions (such as marketing, HR, etc).

Communication Service.

Direct Access To The Database

Easy Interface To Use

Increasing Overall Efficiency

Continuous Data Exchange

GENERATE MESSAGES

Generate messages based on HTML templates (which can also be -translated into any language to reach your desired audience)

SUPPORT INSTANT VOICE

Support instant voice call request and notification transmissions within and for designated linked projects

RECEIVE AND PLACE

Receive and place voice calls through integrated outside services

ABILITY TO ACCESS

Ability to access all incoming and outgoing voice call recordings

ABILITY TO INTEGRATE

Ability to integrate with other projects via designated associated links with custom configurations for automatic requests and notifications

STATS BOARDS WITH

Stat boards with access to real time data on outside services status, incoming and outgoing emails, SMS messages and voice calls, as well as outgoing messages queues

Features:

  • Dedicated servers with advanced, extensibility-oriented database management;
  • Native integration with Sales CRM, BackOffice and other solutions in our OTA Suite;
  • Multi-tier permissions system for assigning appropriate access levels for every defined role or even for individual users;
  • Multi-tier permissions system for assigning appropriate access levels for every role / user;
  • Support for creating and editing email and sms templates with a flexible versatile template engine that includes language localization options;
  • Support for email and sms template history and archives that save all versions of templates and prevent loss of data as well as allow recovery of previous iterations and copying existing ones;
  • Ability to intuitively organize email and sms templates by type and category for quickly and efficiently navigating a voluminous template library;
  • Advanced template search capability with filters for easy access to relevant templates;
  • Ability to edit templates and preview the results in real time using a template engine that supports multiple languages;
  • Ability to interactively translate email and sms templates using a local ever-expanding database of words and phrases gleaned automatically from all previous materials;
  • Advanced search functionality with filters available for all types of recorded communication (email, sms, voip);
  • Ability to access all incoming and outgoing voice call recordings;
  • Ability to integrate with other projects via designated associated links with custom configurations for automatic requests and notifications;
  • Ability to save and sync phone numbers set through outside services, as well as link and configure them as desired to each individual project;
  • Stats boards with access to real time data on outside services status, incoming and outgoing emails, sms messages and voice calls, as well as outgoing messages queues;
  • Support for remote use of service capabilities (by predefined users) via its own web API through a secure authentication protocol;
  • Logs of external queries to the service web API for complete retroactive analysis;
  • System logs of all errors, warnings and selective logs in databases for tracking and evaluation of system performance by module and as a whole.

Main functions:

  • Receive and send emails with support for a wide variety of email providers (via IMAP);
  • Generate messages based on HTML templates (which can also be translated into any language to reach your desired audience);
  • Receive and send sms messages through integrated outside services;
  • Support sms message generation based on templates in any desired language;
  • Support instant sms request and notification transmissions within and for designated linked projects;
  • Store all associated data on incoming and outgoing emails and sms messages;
  • Receive and place voice calls through integrated outside services;
  • Record voice calls and store all associated call data;
  • Support instant voice call request and notification transmissions within and for designated linked projects.

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